Delivery Policy

Vinext AI, LLC provides digital software licenses and related products exclusively through electronic delivery. This Delivery Policy explains how licenses are fulfilled after a direct purchase or successful voucher redemption.

• All products sold through our platform are digital software licenses.
• No physical shipping, packaging, or postal delivery is involved.
• Delivery is completed electronically via email or through the redemption portal.

Software licenses are delivered using the following methods:

• Primary delivery: license keys and activation instructions are sent to your registered email address.
• Redemption delivery: in some cases, license details may be displayed directly on screen after successful voucher redemption.
• Customers must provide a valid, accessible email address during checkout or at the time of redemption.

Ensure your email address is entered correctly before completing your order or redeeming a voucher. Vinext AI, LLC is not responsible for delivery failures caused by incorrect email addresses provided by the customer.

Delivery timing depends on the type of transaction and verification requirements:

• Most licenses are delivered immediately or within a few minutes of successful payment or redemption.
• Some orders may require manual verification before license release, which can extend delivery time.
• Rare delays may occur due to security reviews, fraud prevention checks, or high-volume periods.
• During manual review, you may receive a confirmation email while license delivery is pending.

If you have not received your license within a reasonable timeframe, follow the steps in the Delivery Failure Handling section below before contacting support.

Voucher redemption is completed through our Redeem portal. The standard redemption flow is as follows:

• The user enters a valid voucher code (and security code, where applicable).
• The system validates the voucher against our database.
• If valid, a software license is generated and assigned to the transaction.
• License details are delivered to the customer email address provided during redemption.
• Each voucher may be redeemed only once — successful redemption cannot be repeated.

For full redemption terms, see our Terms of Service and License Usage Policy.

When your license is delivered by email, the message will typically include:

• Product name and license key or activation code
• Activation or installation instructions where applicable
• Order or redemption reference information
• Links to support resources if you need assistance

License details are sent exclusively to the email address registered at checkout or redemption. Please verify that your email address is correct and that you have access to that inbox before completing your transaction.

If you do not receive your license email within the expected timeframe, please take the following steps before submitting a support request:

• Check your Spam, Junk, and other filtered email folders.
• Verify that the email address entered at checkout or redemption is correct.
• Confirm that your payment was successfully processed or your voucher was redeemed.
• Allow additional time if your order is under manual review or security verification.
• Contact support with your order number, voucher code (if applicable), and registered email address.

Our support team will investigate delivery issues and work to resolve them as quickly as possible. See our Refund Policy if a delivery issue cannot be resolved.

• Once a license has been successfully delivered and issued, re-delivery may not always be possible in every case.
• The customer is responsible for providing a correct and accessible email address at the time of purchase or redemption.
• Voucher codes are single-use, non-transferable, and cannot be redeemed more than once after successful completion.
• License keys should be stored securely after delivery — treat them as confidential credentials.

For unresolved delivery issues, please contact Vinext AI, LLC through our Support & Contact page or by email at support@vinextai.com.

When contacting support about a delivery issue, please include your order number or voucher code, the email address used at checkout or redemption, and a description of the problem. This helps us locate and resolve your request faster.